Practice Leader
CGS Immersive
St. John, New Brunswick
Richard Redman leads CGS Immersive's human capital transformation practice, serving companies with high-stakes mission critical business mandates in regulated industries. With a career dedicated to modernizing enterprise workforce enablement, he has led programs that align immersive technologies—including virtual reality, AI roleplay & coaching, extended‑reality, and workflow optimization & automation systems—with robust change management and analytics for demonstrably better business outcomes.
In partnership with industry leading blood banks and biopharmaceutical companies, Richard has served as the principal architect and strategic advisor for immersive, AI-supported phlebotomy, manufacturing, quality control, and immunohematology training & enablement systems. His work spans initial business case development, experience design, technology integration, and KPI‑driven optimization, giving him a rare end‑to‑end view of what it takes to move from constrained legacy designs to virtual immersive workforce enablement at scale.
Richard regularly speaks and writes on the future of learning, data‑driven design, and the role of immersive technology in building resilient workforces. His cross‑disciplinary experience working with operations, quality, clinical, process and learning leaders enables him to connect strategic objectives with frontline realities in a way that is directly actionable for interprofessional audiences.
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Monday, October 19, 2026
9:45 AM - 11:00 AM EST