President
CGS Immersive
St. John, New Brunswick
Doug Stephen is the President of Enterprise Learning and Immersive Solutions at CGS, where he oversees global strategy, product innovation, and client success across a portfolio of technology‑enabled learning solutions. With extensive experience helping complex organizations modernize workforce development, he focuses on integrating immersive technologies, AI‑driven experiences, and data‑rich platforms into scalable programs that improve performance and business outcomes.
As Program Chair for this session, Doug brings a system‑level perspective on how immersive and AI‑supported learning can strengthen operational resilience in blood services and other high‑stakes environments. He has led multi‑year transformation initiatives with large healthcare and humanitarian organizations, including the national blood services program featured in this session, guiding executive teams through needs analysis, roadmap design, funding decisions, and governance.
Doug speaks frequently on the future of enterprise learning, digital transformation, and the role of AI and immersive technologies in regulated industries. His ability to bridge executive priorities, operational realities, and emerging learning technologies makes him uniquely well suited to frame the session, connect one of America’s largest blood bank's case to broader trends, and help attendees translate insights into actionable strategies for their own organizations.
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