Practice Leader
CGS Immersive
St. John, New Brunswick
Richard Redman is the Practice Leader at CGS Immersive, where he specializes in enterprise learning and development transformation for highly regulated, mission‑critical environments. With a career dedicated to helping large organizations modernize onboarding, reskilling, and continuous learning, he has led programs that blend immersive technologies—including virtual instructor‑led training, AI‑driven roleplay, and extended‑reality simulations—with robust change management and analytics.
In partnership with one of America’s largest blood banks, Richard has served as the lead architect and strategic advisor for the immersive, AI‑supported blood collection technician training program featured in this session. His work spans initial business‑case development, experience design, technology integration, and KPI‑driven optimization, giving him a rare end‑to‑end view of what it takes to move from legacy classroom models to scalable, digital‑first learning at national scale.
Richard regularly speaks and writes on the future of learning, data‑driven L&D, and the role of immersive technology in building resilient workforces. His cross‑disciplinary experience working with operations, quality, clinical, and education leaders enables him to connect strategic objectives with frontline realities in a way that is directly actionable for interprofessional audiences.
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