AM26-MO-12-L - Taming the Tide: Turning Change Chaos into Coordination

Proposed Session Description: As healthcare and blood services organizations navigate rising regulatory, operational, and technology‑driven demands, the volume and complexity of organizational change continue to accelerate. The sheer quantity of changes is happening more frequently and faster than ever before. Despite the scale of change, critical work continues as we advance key initiatives, manage daily operations, and inspire our teams, all while staying firmly committed to remaining best in class. As we examined the enormity of change there was a realization that we needed an operational change management process that drives enterprise‑wide visibility, engagement, communication among stakeholders, strengthens change readiness, and ensures intentional, well‑coordinated change.
Historically, process updates, system deployments, and facility‑level modifications were initiated through decentralized and inconsistent channels. This fragmentation led to variable impact assessments, misaligned prioritization, and limited awareness of cumulative change across the enterprise.
In response, we developed and deployed an automated Operational Process Change Management System designed to actively manage the pace, frequency, and overall impact of change. The framework standardizes change intake, formalizes governance, supports proactive stakeholder engagement, and improves resource planning, ultimately enabling smoother transitions and more predictable outcomes.
A key success factor has been the collaboration with Operations, Information Technology (IT), and the Project Management Office. This collaboration strengthened cross‑functional decision‑making, improved prioritization, and delivered a holistic view of change impacts across the organization. With roughly 90% of organizational changes requiring IT resources, a centralized IT Governance process was established to ensure proper oversight and the successful delivery of IT services.
This session will explore the design of our Operational Process Change Management System, lessons learned throughout implementation, and practical guidance for organizations seeking a scalable, governance‑aligned approach to managing operational change.